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New Amazon Services Unveiled with The Kindle Fire HDX

Amazon Kindle Fire HDX Mayday Mojito Matchbook

Now that the newest editions of the tablet families are starting to be announced for this year, it is clear that Amazon’s Kindle brand is in high enough demand for it to release multiple products this go-around, solidifying its place amongst other high-end competitors in the tablet market. As is expected with any new model, many upgrades and enhancements were announced by Amazon that will help their fresh Kindle Fire HDX take even more steps forward in the tablet niche. Among many notable hardware upgrades are also some pretty interesting new software and services that will be available with every new Kindle Fire HDX.  Check out some of these top new features after the break.

Kindle Mayday Customer Support, Fire OS, and Matchbook

Here are some of the big new features of the Amazon Kindle Fire HDX:

  • Mayday Customer Support: As Amazon describes, “Simply [tapping] the “Mayday” button [will connect you] for free to an Amazon expert who can co-pilot you through any feature by drawing on your screen, walking you through how to do something yourself, or doing it for you—whatever works best. Mayday is available 24×7, 365 days a year, and it’s free. Throughout the process, you will be able to see your Amazon Tech advisor live on your screen, but they won’t see you. 15 seconds or less is the Mayday response time goal.”
  • Fire OS “Mojito”: The new Fire OS runs via an Android based system and adds cloud services, a content-forward user interface, built-in media libraries, and productivity apps amongst other low-level enhancements.
  • Kindle MatchBook: On the Kindle Fire HDX product page, Kindle Matchbook is described as being a system “for thousands of qualifying books, your past, present, and future print-edition purchases will soon allow you to buy the Kindle edition for $2.99, $1.99, $0.99, or free.”
  • More New Features include a new E-mail App, Prime Instant Video Downloads, Screen Share & Mirroring, Song Lyrics During Playback, and Kindle Printing.

Can the Kindle Fire HDX Challenge the iPad?

While the new Amazon Kindle Fire HDX tablets offer consumers a compelling alternative to the iPad, great specs and the new services mentioned above may not be enough.  Apps for Android tablets like the Fire HDX are stick lacking in terms of quantity and quality when compared to the iPad.  Perhaps Amazon’s own App Store, large library of books, and video services will make a difference but I remain skeptical.  In any case, I’ve already order the Fire HDX 8.9″. 🙂

Matt Atkin contributed to this post

About Quentin Moore

Quentin Moore is the creator and senior editor of Tech Blog TV. He's a self proclaimed Tech Guru and spends most of his non-working hours playing with or blogging about tech gadgets. Check out Quentin's Google Plus Page.

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